This policy explains how refund requests are handled for paid advertising, listing upgrades, featured placement or other paid platform services offered by My Classifieds. The exact product description shown at checkout also forms part of the purchase terms.
This Refund Policy applies only to payments made directly for eligible services sold by My Classifieds. It does not govern payments or private transactions between visitors and independent advertisers.
If a third-party payment provider processes a platform purchase, that provider may also apply processing rules and timelines.
Before payment, advertisers should check the selected listing, city, category, duration, package, placement and price. Paid visibility should be purchased only for content that complies with the Posting Guidelines.
Purchasing a package does not guarantee search-engine ranking, enquiries, calls, messages, sales, conversions or any particular business result.
A refund may be considered where platform records reasonably confirm an eligible problem, including:
Subject to applicable law, a refund would normally not be due merely because:
Payment does not override moderation. A paid listing may still be rejected, suspended or removed if it violates the Terms, Posting Guidelines, Adult / 18+ Policy or applicable law.
The refund treatment for a rejected paid listing may depend on whether the paid service had begun, whether the advertiser can correct the issue, the reason for rejection and any purchase-specific terms shown before payment.
If you believe the same purchase was charged more than once, contact support with the transaction date, amount, payment reference and account email. Do not publish full card details or OTPs.
Once a duplicate capture is confirmed, the appropriate refund or payment correction can be initiated.
If payment is successfully captured but a paid service cannot be activated because of a confirmed platform-side technical problem, we may first attempt to activate or restore the purchased service. Where that is not reasonably possible, a refund may be considered.
Temporary downtime that is corrected without materially preventing delivery of the purchased service does not necessarily create an automatic refund entitlement.
Use the Contact page and choose the payment, advertising or general enquiry option available there. Provide enough information to locate the transaction.
We may review account records, payment records, activation logs, moderation history and the status of the purchased service before deciding a request. Additional non-sensitive information may be requested when reasonably necessary to identify the transaction.
Submitting a request does not itself confirm refund eligibility.
Approved refunds should ordinarily be returned through the original payment method where technically available. After a refund is initiated, the time taken to appear can depend on the payment provider, bank or card network.
If the original method cannot be used, any alternative method should be agreed through support and handled with appropriate verification.
If you do not recognize a payment or believe there has been an error, contact us promptly so the transaction can be reviewed. Fraudulent use of chargebacks or payment disputes to retain a service without paying may result in account restriction.
Nothing in this policy removes rights that cannot lawfully be excluded under applicable consumer or payment law.
We may update this policy as payment products, advertising packages or legal requirements change. The version applicable to a purchase may also depend on the terms displayed when that purchase was made.
Send the transaction reference, account email, amount and reason. Never send sensitive card credentials.
Contact Support